By Taiye Olayemi
Policyholders of NEM Insurance Plc have expressed satisfaction with the company’s service delivery, particularly its prompt response to claims and customer-friendly approach.
The policyholders gave the commendations during the 2025 Customer Service Week celebration, which provided an avenue for clients to engage with the company, share feedback, and celebrate long-standing partnerships.
At the week-long event, several policyholders and insurance brokers across Nigeria lauded NEM Insurance for its professionalism, innovation, and efficiency in handling claims and customer relations.
Mr Kayode Ogunbotu, Managing Director of Senforce Insurance Brokers, described NEM Insurance as a fantastic insurance provider with a strong reputation for quick claims response and excellent client relations.
Ogunbotu said, “NEM responds to claims very promptly and maintains cordial relationships with brokers and policyholders alike.
“Their staff are welcoming, their technology is top-notch, and transactions are handled seamlessly without unnecessary delays.”
Ogunbotu, who said he had done business with NEM for about 35 years, noted that the firm had consistently delivered on its promises.
“I once had a claim worth N50 million, and it was paid promptly. That shows the company’s financial strength and commitment to customer satisfaction,” he said.
Similarly, Mr Lateef Akintoye, Managing Director of Hope Equity and Trust Insurance Brokers Ltd., commended NEM for being proactive and customer-focused.
He said, “Insurance stands on two major legs: premium and claims settlement, and NEM has distinguished itself in both.
“Once a claim is fully documented, it can be settled within hours. That’s exceptional in our industry.”
Akintoye urged Nigerians, especially the uninsured, to take advantage of NEM’s reliability.
“There is risk in everything we do. With NEM Insurance, you can be confident that when the chips are down, your claims will be settled promptly,” he said.
Courage Insurance Brokers Ltd. also lauded the insurer for over a decade of reliable partnership.
The firm commemded NEM’s management and staff for their flexibility, understanding, and commitment to maintaining strong business relationships.
Responding, the Managing Director of NEM Insurance Plc, Mr Andrew Ikekhua, commended the customers for reposing great confidence on the company and their lasting supports and patronage that have helped kept the organisation afloat.
He assured the policyholders of the company’s commitments to offering enriched services and being with them through all challenges and happy moments.
He said that the strides achieved by the firm wouldn’t have been possible without the loyal customers, who shared and believed in the vision of the company.
He said the firm had been repositioned to offer more people centred services to customers, adding that the firm would continue to win together with customers.
