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Customer service excellence hinges on innovation, says Unity Bank MD

Customer service excellence hinges on innovation, says Unity Bank MD

Business

By Taiye Olayemi The Managing Director and Chief Executive Officer of Unity Bank Plc, Mr Ebenezer Kolawole, says a service culture built on responsiveness and innovation remains the key differentiator in achieving impactful customer service. Kolawole stated this...
NEM Insurance celebrates Customer Service Week, reassures policyholders

NEM Insurance celebrates Customer Service Week, reassures policyholders

Business

By Taiye Olayemi NEM Insurance Plc has restated its commitment to supporting its policyholders in achieving their goals and aspirations. Its Managing Director, Mr Andrew Ikekuha, made the commitment in a statement on Thursday, in Lagos, in commemoration of the 2025...
Independence: Insurance CEOs hail NIIRA 2025, seek stronger enforcement

Independence: Insurance CEOs hail NIIRA 2025, seek stronger enforcement

Business

By Taiye Olayemi The Chief Executive Officer of Stanbic IBTC Insurance, Mr. Akinjide Orimolade has commended the Federal Government for enacting the Nigerian Insurance Industry Reform Act (NIIRA) 2025, describing it as a long-awaited step to reposition the sector. He...
Customer Service Week: CSCS reaffirms commitment to capital market innovation   

Customer Service Week: CSCS reaffirms commitment to capital market innovation  

Business

By Taiye Olayemi The Central Securities Clearing System (CSCS) Plc, Nigeria’s capital market infrastructure company, has joined the rest of the world to commemorate the 2025 Customer Service Week. The theme for the Customer Service Week celebration is “Mission:...
WAICA 2025: 250 delegates to tackle climate risks – Organisers

WAICA 2025: 250 delegates to tackle climate risks – Organisers

Business

By Taiye Olayemi The Local Organising Committee (LOC) of the West Africa Insurance Companies Association (WAICA) Education Conference says no fewer than 250 delegates are expected at the 2025 edition of the conference. Mrs Ebelechukwu Nwachukwu, Chairperson of LOC,...
Insurance Brokers Council admits Ilori, Igbiti, 48 others as fellows

Insurance Brokers Council admits Ilori, Igbiti, 48 others as fellows

Business

By Taiye Olayemi Nigerian Council of Registered Insurance Brokers (NCRIB) has admitted the president of the Chartered Insurance Institute of Nigeria (CIIN), Mrs Yetunde Ilori, her predecessor, Mr Edwin Igbiti, and 48 others into its Society of Fellows. The council...
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Trending News

AASA’s 2025-26 CHAIRPERSON AND DEPUTY CHAIRPERSON ELECTED

The incoming Chairperson and Deputy Chairperson of the Airlines Association of Southern Africa’s (AASA) were elected at the body’s 55th Annual General Meeting and will serve for the next 12 months. Mr Daniel Rosenzweig has been re-elected as AASA’s Chairperson.  He is...

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