By Taiye Olayemi
The Central Securities Clearing System (CSCS) Plc, Nigeria’s capital market infrastructure company, has joined the rest of the world to commemorate the 2025 Customer Service Week.
The theme for the Customer Service Week celebration is “Mission: Possible”.
CSCS, in a statement, said the week-long celebration highlighted the company’s commitment to resilience, innovation, and exceptional service delivery.
Haruna Jalo-Waziri, Managing Director of CSCS Plc, said the theme underscored the importance of resilience, innovation, and unwavering commitment to customer satisfaction.
He said these were values that were deeply embedded in CSCS’s operations.
He noted that the year’s celebration reflected CSCS’s continuous strides in delivering exceptional service by leveraging technology and innovation to transform the Nigerian capital market.
“From record-breaking transactions to pioneering digital solutions, CSCS has consistently redefined efficiency, accessibility, and trust in the market.
“In 2025, CSCS has further enhanced its digital processes with key innovations, including RegConnect Version 2, an upgraded registrar platform featuring advanced tools for real-time data validation, omnichannel transaction capabilities, and seamless API integration.
“The organisation also launched the Custodian Portal, a secure, user-centric platform that simplifies portfolio and trade management, document tracking, and share transfers for custodians.
“In partnership with MTN Nigeria, CSCS introduced the *7270# USSD Code Service, designed to democratise access to investment services by enabling investors to check balances, stock positions, and Direct Cash Settlement (DCS) status directly from their mobile phones, without the need for internet access,” he said.
Commending the staff of CSCS, Jalo-Waziri said, “It’s with a heart full of gratitude that I write to thank you for being who you are: our most valuable stakeholder.
“Our impressive achievements are only made possible by your unflinching faith in our audacious mission to revolutionise the Nigerian capital market.
“As we celebrate our esteemed customers, I like to also appreciate my colleagues, whose empathy and dedication to go the extra mile continue to make real positive changes in serving our customers and the market at large.
“As always, I want you to know that your resilience and tenacity toward delivering exceptional service is well appreciated, and you truly deserve all the celebration.”
Customer Service Week provides CSCS an opportunity to reaffirm its customer-first philosophy and recognise the tireless efforts of its employees.
Their commitment ensures seamless clearing, settlement, and market access for millions of investors across Nigeria and beyond.
As the Nigerian capital market prepares for its transition to the T+2 settlement cycle in November 2025, CSCS remains steadfast in its mission to deliver world-class services, foster investor confidence, and drive innovation that makes the impossible, possible.
