A new chapter in global hospitality leadership development has been launched as Boulevard Hotel Group and Excellence 24/7 formally announce a strategic collaboration aimed at strengthening the foundations of hospitality leadership across markets.
The initiative, titled The Hospitality Foundation, brings together two organizations with a shared belief: that sustainable guest excellence begins not with systems alone, but with confident, consistent, and human-centered leadership practiced daily on the hotel floor.
Founded in the United States by veteran hotel executive Bill Hurley, Excellence 24/7 has built a reputation for transforming leadership behavior into measurable, lived performance.
Drawing on decades of global operational experience across luxury resorts, city hotels, and complex mixed-use environments, Hurley’s approach emphasizes leadership presence, accountability, and culture as true performance drivers not abstract theory
Leading the implementation of the collaboration is Medylaine Muturiki, Area Director Southern Africa for Boulevard Hotel
Group.
With nearly two decades of experience in luxury hospitality, spa, and wellness consulting across Africa and emerging markets, Muturiki brings deep regional insight and operational fluency to the series.
“This collaboration is about grounding leadership where it matters most — in real hotels, with real teams, and real pressures,” said Muturiki. “Hospitality foundations are built through consistency, clarity, and care, practiced every day.”
The Hospitality Foundation series will focus on supervisors, managers, and frontline leaders the often-overlooked layer that shapes daily guest experience. Rather than one-off training sessions, the program emphasizes practical reflections, leadership habits, and culture-building moments that occur in housekeeping corridors, front desks, kitchens, and back-of-house operations.
Hurley noted that the collaboration reflects a shared philosophy between the two organizations.
“Excellence is not a moment; it’s what happens every day when leadership shows up consistently,” he said. “This partnership allows us to translate that belief into action across diverse hospitality environments.”
Boulevard Hotel Group, known for its growing portfolio and commitment to service-led luxury, views the initiative as a long-term investment in people, not just performance metrics. The collaboration aligns with the group’s broader vision of developing resilient teams, emotionally intelligent leaders, and guest experiences rooted in authenticity.
Over the coming months, Boulevard Hotel Group and Excellence 24/7 will release a series of leadership reflections and practical insights under The Hospitality Foundation banner, offering the industry a grounded, human-centered perspective on what truly sustains excellence in hospitality
As the global hospitality sector continues to rebuild and evolve, this collaboration signals a return to fundamentals where leadership behavior, team culture, and guest experience are inseparable.
