Melbourne Convention and Exhibition Centre (MCEC) used its closure period during coronavirus (COVID-19) last year to start streamlining the employee and customer experience, selecting Ungerboeck as their partner to upgrade their Core Systems.
Core Systems at MCEC are the software solutions behind-the-scenes that underpin the day-to-day operation of thousands of events every year in the 70,000 square metre venue.
MCEC has worked hard over the past 12 months to pivot their organisational strategy to remain a leader in the changing industry, and an upgrade of Core Systems is part of this.
Following a public expression of interest and tender process involving extensive due diligence and evaluation by a panel of MCEC end users, it was determined that Ungerboeck was best placed to meet MCEC’s functional, technical and efficiency requirements.
Ungerboeck has served as the event industry’s technology leader, driving innovation and helping organisations adapt to emerging trends for over 35 years.
The upgrade will fundamentally change MCEC’s approach to Core Systems, unlocking technology constraints and efficiencies that ensure the centre keeps pace with current demands and future digital needs.
Celeste Johnston, Director of Information Technology, said the upgrade will allow MCEC to continue building rich partnerships that improve the experience for all customers, visitors, and employees.
“As part of MCEC’s ongoing commitment to being an innovative global leader in the events industry, we’ve selected a Core Systems platform that will unleash the potential of our digital transformation journey,” she said.
“We are thrilled to build on and renew our longstanding partnership with Ungerboeck to confidently upgrade to their latest cloud offering with mobile integration, process optimisation, self-service and innovation. This is an exciting push forward to enable great digital experiences.”
Fred Lazzerini, Managing Director APAC at Ungerboeck said; “We are very excited to partner with MCEC to leverage Ungerboeck’s modern platform and solutions to deliver amazing experiences to their staff and audiences. We have a long and strong history of collaboration with MCEC and are proud to be part of this new journey.”